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Shipping Policy
Last updated: 4 November 2026
This policy explains how long an order takes to leave our warehouse, how long delivery takes, what it costs, and what happens if something goes wrong in transit. It applies to all orders placed on hangkeihong.shop and is operated by Hangji Hong International Trading Limited.
1. Processing time
Orders are packed and dispatched from our warehouse within 1–2 business days of payment being authorised.
Business days are Monday to Friday, excluding public holidays. Orders placed after 2:00 PM, at weekends, or on a public holiday begin processing on the next business day.
During launch periods, seasonal sales and public holidays, processing may extend by 1–2 additional business days. If that happens, a notice appears at checkout before you pay.
You will receive a dispatch email with a tracking number as soon as your parcel is handed to the carrier.
2. Delivery time
After dispatch, standard delivery takes 3–7 business days for most destinations.
| Destination | Processing | Delivery after dispatch |
|---|---|---|
| United States, Canada | 1–2 business days | 3–7 business days |
| United Kingdom, European Union | 1–2 business days | 3–7 business days |
| Australia, New Zealand | 1–2 business days | 4–8 business days |
| Rest of the world | 1–2 business days | 5–12 business days |
Delivery estimates are working-day estimates from the carrier, not guarantees. Remote areas, customs holds, severe weather and peak season can add time. We are not able to expedite a parcel once it is with the carrier.
3. Shipping cost
| Order value | Standard shipping |
|---|---|
| USD 80.00 and above | Free |
| Below USD 80.00 | USD 9.90 |
Shipping is calculated at checkout before payment, based on the subtotal after any discount. If a return brings an order below the free-shipping threshold, the original shipping charge may be deducted from the refund — see the Return and Refund Policy.
We do not currently offer expedited shipping. If you need an order urgently, email us before ordering and we will tell you honestly whether it is achievable.
4. Tracking
Every parcel ships with tracking. The dispatch email contains a tracking number and a link. Tracking can take up to 24 hours to show its first scan after dispatch.
If tracking has shown no movement for 7 consecutive days, contact us at huangyouwei509@gmail.com with your order number. We will open a trace with the carrier. Please do not wait longer than 30 days from the dispatch date to report a non-delivery; after that window, carriers generally refuse to investigate.
5. Customs, duties and import taxes
Orders are shipped from outside your country. Depending on where you live:
- Import duty, VAT, GST and customs handling fees may be charged by your customs authority on arrival. These are not included in the price you pay us and are your responsibility.
- We declare the true value of the goods on customs paperwork. We will not under-declare an order or mark it as a gift; doing so is illegal and puts your parcel at risk of seizure.
- If you refuse to pay import charges and the parcel is returned to us, we will refund the item value less the original shipping cost and any return shipping charged by the carrier.
If you are unsure what a shipment to your country will cost in duty, check with your local customs office before ordering.
6. Address accuracy
Please check your delivery address carefully before completing checkout. We ship to the address exactly as you enter it.
If you spot an error, email us immediately. We can change the address only while the order is still in processing — once dispatched, the address is locked with the carrier.
If a parcel is returned to us because the address was wrong or incomplete, or because delivery was refused, we will contact you to arrange redelivery at your cost, or refund the item value less shipping.
7. Lost, damaged or stolen parcels
- Lost in transit — if tracking stops moving for 7 days, tell us and we will open a trace. If the carrier confirms the parcel is lost, we send a replacement or refund you in full, at your choice.
- Damaged on arrival — photograph the parcel and the item before unpacking further, and contact us within 48 hours of delivery. We will arrange a replacement or refund, and we cover return postage.
- Marked delivered but not received — check with neighbours and your local depot first, then contact us within 7 days. We will open a carrier investigation. Where the carrier’s proof of delivery is inconclusive, we will replace the order.
Risk in the goods passes to you on delivery, but we do not hide behind that when a carrier has clearly failed.
8. Packaging
Every order ships in a protective outer carton with the bag inside its dust bag. We do not put branded outer packaging on parcels, which reduces the risk of theft in transit.
If your parcel arrives with visible damage to the outer carton, photograph it before opening and mention it to the courier where possible. It makes a claim much faster.
9. Split shipments
If your order contains items with different availability, we may split it into more than one parcel at no extra cost to you. You will receive a separate tracking number for each.
10. Questions
Hangji Hong International Trading Limited Shipping enquiries: huangyouwei509@gmail.com
Include your order number in the subject line. We reply within 1 business day on weekdays.